Terms and conditions do not affect your statutory rights.

 

These terms and conditions cover Unicorn Leather Saddlery (subsidiary of Bidsbuster).

 

THESE TERMS AND CONDITIONS APPLY TO RETAIL SALES ONLY.

 

1. Prices and Terms

Unicornleather and Bidsbuster reserve the right to alter prices without notice.

All payment MUST be made and funds cleared before goods sent out.

Occasionally colours may vary slightly from images on the site.

Payment to be made in English Pounds.

We accept all major credit cards and debit cards, bank transfers and paypal

Credit and debit cards are processed through paypal secure

servers, you don't need a paypal account to be able to

use your credit/debit cards.

Cheques are not accepted anymore 

 

All prices are listed on the site as well as the delivery charges to the UK mainland. These will be payable as indicated at the time of ordering.

 

 

Products, prices and promotions are valid only for the period which they are displayed (unless stated) and are all subject to availability. If any of these should change to your detriment or become unavailable in the period after you placed your order with us, you will be contacted before we proceed with your order.

 

 

2. Ordering 

All products  offered on our website are subject to availability and may be withdrawn at any time. Goods are made to order ONLY, very little stock, if any, is held.If for any reason we are unable to supply goods we will not charge you and any monies paid will be refunded in the same method as received. However, we will not be responsible for compensating you for any other losses that you may suffer if we do not supply goods within the times stated.

We endeavour to notify you of when we will make and send your goods. You should allow up to 14 days for the dispatch of the goods. If the delay becomes longer than 14 days you will be given the option to cancel the order and we will refund any monies paid by you. We shall not be liable for any losses, costs, damages, charges due to goods not being able to be made because sometimes we have to wait for raw materials to come in from manufacturers before we can start to make your item/s and we cannot predict how long it might take.

 

3.Carriage 

Orders are handled within 24 hours but not necessarily sent out unti a few days later..

Goods sent to UK mainland ONLY

Goods totalling more than  £20 will be sent via a signed for courier service.

ALL Leather Conditioner is now signed for delivery only.

Please make sure you are able to receive a signed for delivery.

We try not to use Royal Mail anymore for higher value goods as their service is too unreliable with parcels not being delivered/going missing/stolen. 

Orders over £100.00 will be carriage free, UK mainland only.

If your signed for and tracked  goods go missing whilst in transit, whether lost or stolen, we will claim off of the carrier whether royal mail or courier, we will not refund you until we have been re imbursed for the goods and postage costs by the carrier.

 

4. Cancellations

All orders placed are deemed to be firm commitments.

Any cancellations on ordered goods that have not been posted but packed up ready to go may incur restocking fees (20%), we will refund the customer minus any fees.

 

Returns and Distance Selling Policies

In line with the distance selling regulations 2000 unicornleather.co.uk requires you to send a notice of cancellation in writing within 7 working days of receiving the goods , including  e-mail, informing us of your details including customer name and address stating the reason for cancellation of the goods. Once you have received an email with a  returns address label to print out from us from us you must return the goods in their original condition at your own expense. You have 20 days to return the goods. Any goods not returned in that time will not be accepted and if they turn up after the 20 day limit it will be your responsibility to have them posted back to you.

Exceptions to the distance selling regulations include handmade and customised goods, these sales are final and will remain the property of the consumer and will not be credited.

The 20 days return regulation impose the responsibility of the consumer to take reasonable care of any goods supplied. This obligation applies before as well as after the consumer has given notice of cancellation. The 20 days provision is designed to ensure that the goods can be sold as brand new again. The consumer will be wholly responsible under this regulation for the cost of the return delivery and all damages of the goods. We deem reasonable care as meaning that the goods are in perfect condition, unopened (Locata and Leather Conditioner) unused and unworn, no scratches or stretch marks on leather goods and all of the box and packaging intact.Leather is EASILY damaged so extra care must be taken with it. All accessories or instructions to the main product must be unopened. Products that have not been agreed by unicornleather.co.uk for return will not be accepted and be refused. Goods that do not fall into the above criteria and not resaleable as new will be refused with no refunds given and you will have the option of the goods being returned back to you at your cost.

 

5. Damaged Goods

 

Written notification must be received within 48 hours of receipt of goods, for damaged goods and shortages. PLEASE check the package or box on arrival before you sign for it and if it is damaged in any way write “box damaged on arrival” on the delivery note the carrier will ask you to sign, it helps us claim against the carrier it they have damaged our parcels whilst in their care.

 

6. Discounts

 

Quantity discounts are available on many items. Please email for details.

 

7. Health and Safety

Unicornleather.co.uk including Bidsbuster are not responsible for the health and safety of any of our customers or their equines who may use the our Locatas.

We cannot be held responsible either for people's actions who don't see, read or use their brains and common sense when dealing with lost horses or rider casualties and when reading/following the instructions/advice given in all locatas.

 

The Proprietor is a fully trained experienced traditional working saddler but does not visit the customer’s premises to fit, flock and or repair saddlery, these services were discontinued in 2012.

 

No credit card details are taken or stored on this website.

 

8. Complaints

We pride ourselves on the high standard of service that we provide our customers but if you believe that you have cause for complaint about a product or a service that you have received from unicornleather.co.uk or bidsbuster please e-mail us. We aim to respond to all complaints within 3 working days where possible and then proceed to resolving the problem as soon as possible for you.

 

9. Trading with unicornleather.co.uk including Bidsbuster implies acceptance of these TERMS AND CONDITIONS OF SALE.

 

Proprietor's details:

Austin Back

Unicorn Leather Saddlery & Bidsbuster

 

unicornleather@excite.com or 

unicornleather@gmail.com

 

if you don't get a reply via email try again using the other email address as sometimes the emails don't get through for some reason.

 

I don't have my address on here as I run a private workshop here where I live which is not open to the public. 

I am also a carer for an elderly relation and do not want strangers turning up at my home night or day which has happened in the past back in Surrey when I lived there.

Friends are always welcome and don't need my address as they already know it.

I now do all of my business via the internet and post with  no contact with customers other than email.

My business address is on all my invoices and receipts that are sent with the goods and I ask people to respect my privacy and not pass my details on or come cold calling.

I reserve the right to alter these Terms and Conditions without notice.

 

unicornleather.co.uk 

 

 

 

 If you do not agree to these terms please do not use this site